Shipping Information Processing Time
Please allow 1-3 business days for us to process and ship your order. Orders placed after 1pm will be processed the next business day. All orders are shipped FedEx or USPS and International orders are shipped USPS International. *Please note we do not ship or process orders on the weekend!
- Pick Up Time (10am-3:30pm)
- Customer will be notified via email when the package is available for pick up.
- Customer must provide Order Number and Valid ID when coming to pick up at our facility.(ID Name must match the name on the order.)
- 40 mile Radius
- $35 Charge
- Delivery Timeframe (ASAP or specified time)
- Info via text only - customer will receive text message when the order is on the way
FedEx and USPS Over-Night Shipping
Please note orders that are placed on Friday before 1pm will be delivered on the next business day. The next business day from Friday would be Monday! Packages are delivered Monday - Friday!
Standard Domestic Shipping
For Standard Domestic Shipping, Once your order has been shipped, you will receive an email with your tracking number to monitor your shipment. Once you have the tracking number please allow 24 hrs for it to enter the carrier’s system and update; once the tracking is updated you will have step by step knowledge to the status of your package. Packages will be delivered Monday - Friday!
USPS International Economy - Cost is calculated at checkout (varies between item purchased and destination)
*Please note: Dose of Roses cannot cover custom fees/taxes. A customs tax is a tariff or tax imposed on goods when transported across international borders, it is a fee from the foreign country rather than Dose of Roses.
You are responsible to know the import regulations for your country. Please research to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.
We provide tracking information for all orders so please be diligent and keep track of your orders' progress through the mail system.
We do not have a reship policy. We DO assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.
Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 85% refund to you. If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.
What is Route - Shipping Insurance/Protection?
Route Shipping Protection provides transparency for customers post purchase experience. Route is also insures your package so if you received a lost, stolen or damaged package. Please reach out to Route to submit a claim. You will receive a "Welcome Email" from Route via the email address provided at checkout.
What is Rush Processing? And how does it work?
*Rush Processing expedites the fulfillment of your order so it can be verified, tailored to our Dose of Roses standards, quality checked, packaged and on the road within 24 hrs. For Rush Processing to be effective, your order must be submitted and charged before (1pm) local time (PST) Mon-Fri. If the above conditions are met and we fail to ship your order within 24 hrs., we will refund the Rush Processing fee.
Rush Processing fee DOES NOT affect the actual shipping time in transit. If you need your order quickly, please be sure to choose the appropriate shipping method as well.
Edit, Cancel Order and Shipping Address Change
Shipping Addresses can be changed ONLY if the order has not been fulfilled. If the order has been fulfilled we advise reaching out to the shipping carrier for an alternate solution.
Due to the fast nature of our supply chain our warehouse or floral staff begin working on your order right away. For this reason we're unable to accept any order cancellations.
We strive to uphold the highest levels of quality customer service. It is our ultimate goal at Dose of Roses to create life-long customers and we will do everything in our power to ensure that your experience with us is one that makes you want to shop with us again and again!